UK government extends use of eGates to travellers aged ten and over Children aged ten and eleven years can now use eGates at UK air and rail ports, following a change in the rules. Previously travellers had to be at least 12 years old to use eGates, but effective Monday 24 July the service has been extended to those aged …

British Airways trials digital wayfinding tool at Heathrow. British Airways has launched a trial of new digital wayfinding maps at its Heathrow T3 and T5 hubs.  The maps can be accessed via wayfinding.maps.ba.com or via QR codes on digital screens at the airport, and as part of the trial links are also being sent out to customers travelling into Heathrow …

London’s airports ready to grow and ‘steal a march’ on Heathrow Gatwick, Luton and London City airports have all lodged applications to significantly increase passenger capacity, while Heathrow’s expansion hopes have lost momentum.  Gatwick recently submitted a planning application to bring its existing emergency runway into “routine use” by the end of the decade. Elsewhere, Stansted announced plans earlier this …

Ryanair Verification Information for Corporate Travellers   Following on from recent concern surrounding the newly implemented Ryanair verification process, we have collated the following information for our corporate client’s reference. We aim to support our clients through this process and hope to make checking-in as efficient as possible for those flying with Ryanair in the future. If you have been …

Government unveils plans to enhance protections for air passengers The UK government has published new proposals to ensure stronger enforcement powers for the Civil Aviation Authority (CAA), improved rights for disabled passengers and better access to dispute resolution.  The proposals are part of the government’s response to its consultation on aviation consumer policy reform published in January 2022. Under the new …